# NoteWave - AI Meeting Transcription & Intelligence Platform
# https://notewave.co.za
# Last Updated: February 2026

## Company Information
- **Product**: NoteWave
- **Developer**: Blaze AI Solutions
- **Location**: South Africa
- **Website**: https://notewave.co.za
- **Contact**: contact@blazesolutions.ai
- **Support Hours**: Monday-Friday, 9:00 AM - 5:00 PM SAST (GMT+2)

## What is NoteWave?
NoteWave is an AI-powered meeting transcription and intelligence platform that transforms conversations into actionable insights. The platform captures meetings through live recording, file uploads, or integrations with Zoom and Microsoft Teams, then uses advanced AI to generate accurate transcriptions, summaries, action items, and analytics.

**Tagline**: "Turn conversations into clarity"

**Mission**: To help teams capture every detail from their meetings so they can focus on what matters most - the conversation itself.

## Key Features

### Transcription Capabilities
- **Accuracy**: 97%+ accuracy for clear English audio; 95%+ for South African languages
- **Speaker Identification**: Supports up to 32 speakers per meeting with precision tracking
- **Real-time Processing**: 2.5 seconds processing speed for live transcription
- **Noise Reduction**: Automatic background noise filtering for crystal-clear transcripts
- **Custom Vocabulary**: Support for industry-specific terms and jargon
- **Language Support**: 99+ languages including specialized optimization for Afrikaans, Zulu, and Xhosa

### AI-Powered Intelligence
- **Smart Summaries**: Condense hour-long discussions into clear executive summaries
- **Action Item Detection**: Automatically identify and extract tasks from conversations
- **Key Topic Extraction**: AI categorizes and tags important discussion points
- **Decision Tracking**: Document and track decisions made during meetings
- **Sentiment Analysis**: Understand the emotional tone of conversations
- **Echo AI Chat**: Conversational AI assistant that answers questions about your meeting content

### Three Ways to Capture Meetings
1. **Live Recording**: Record in-person discussions directly from browser with high-fidelity audio
2. **File Upload**: Import pre-recorded files (MP3, WAV, M4A, and all major audio/video formats up to 2GB)
3. **Platform Integration**: Seamlessly connect with Zoom and Microsoft Teams for automatic recording

### Collaboration Features
- Share transcripts with team members via email or public links
- Live collaborative editing and annotations
- Comment and highlight important sections
- Tag team members for follow-up
- Assign action items directly from meetings
- Role-based access controls
- Team performance analytics

### Export Options
- Text format export
- PDF document export
- Microsoft Word (DOCX) export
- Formal meeting minutes templates
- AI-generated executive summaries

## Integrations
- **Zoom**: Full OAuth integration with automatic meeting recording via AI bot
- **Microsoft Teams**: Graph API integration for automatic meeting capture
- **Google Meet**: Supported platform
- **Slack**: Notification integration
- **Notion**: Export and sync
- **Asana**: Task management integration
- **Trello**: Project board integration
- **Jira**: Issue tracking integration
- **Single Sign-On (SSO)**: SAML SSO for enterprise

## Language Support
NoteWave supports transcription in 99+ languages including:

**South African Languages (Specialized)**:
- Afrikaans (Excellent support)
- Zulu (Good support)
- Xhosa (Good support)

**Major Global Languages**:
English, Spanish, French, German, Portuguese, Italian, Dutch, Russian, Chinese (Mandarin), Cantonese, Japanese, Korean, Arabic, Hindi, Bengali, Tamil, Telugu, Indonesian, Vietnamese, Thai, Turkish, Polish, Ukrainian, Czech, Greek, Hebrew, Persian, Swahili

**Full Language List**: https://notewave.co.za/supported-languages

## Pricing Plans

### Free Plan - R0/month ($0)
- 45 minutes per month
- High-accuracy transcription
- Speaker identification
- Basic AI summaries
- Live record and file uploads
- 99+ languages
- Help center access

### Pro Plan - R379/month ($20) or R319/month yearly ($16)
- 600 minutes per month
- Up to 90-minute meetings
- Advanced AI insights and analytics
- Echo AI chat assistant
- Zoom and Teams integration
- Up to 32 speakers
- Automated action item detection
- Analytics dashboard
- Formal minutes export
- Priority email support

### Business Plan - R759/month ($40) or R639/month yearly ($32)
- 1,500 minutes per user per month
- Unlimited meeting length
- Team workspace and centralized billing
- Live collaborative editing
- Advanced task assignment
- Custom vocabulary and AI training
- Team analytics and reporting
- Single Sign-On (SSO)
- Priority chat and email support

### Enterprise Plan - Custom Pricing
- Custom minute allocations
- Dedicated account manager
- Custom integrations
- Advanced data retention
- Enterprise SLA agreements
- Contact sales: https://notewave.co.za/contact/general

**All Plans Include**:
- 7-day free trial (no credit card required)
- Month-to-month billing flexibility
- Upgrade or downgrade anytime

## Security & Compliance

### Certifications
- SOC 2 Type II certified infrastructure
- GDPR compliant
- HIPAA ready

### Security Features
- AES-256 encryption (at rest and in transit)
- TLS/SSL encryption for all data transfer
- Zero Trust architecture
- SAML Single Sign-On
- Role-based access controls
- 99.9% uptime guarantee
- Data never shared with third parties
- Users can permanently delete files anytime

## Target Audience

### Who Uses NoteWave?
- **Remote Teams**: Keep distributed teams aligned across time zones
- **Executives**: Stay focused in meetings, review decisions later
- **Sales Teams**: Review customer calls, identify objections, share best practices
- **Product Teams**: Capture user feedback, track feature requests
- **HR & Recruiting**: Document interviews, training sessions, performance reviews
- **Legal & Compliance**: Verbatim accuracy with speaker identification
- **Customer Support**: Analyze calls to improve service quality
- **Marketing & Research**: Capture insights from focus groups and interviews

## Why Choose NoteWave?

### Competitive Advantages
1. **South African Specialization**: Best-in-class accuracy for Afrikaans, Zulu, and Xhosa
2. **99+ Languages**: More language support than most competitors
3. **Enterprise Security**: SOC 2, GDPR, HIPAA-ready infrastructure
4. **Real-time Processing**: 2.5 second processing for live transcription
5. **Echo AI**: Conversational AI to query and explore meeting content
6. **Team Collaboration**: Built for teams with shared workspaces and annotations
7. **Local Support**: South African-based support team (SAST timezone)
8. **Flexible Pricing**: Plans for individuals, teams, and enterprises

## Documentation & Help

### Help Center
Main Help Center: https://notewave.co.za/help-center

#### Getting Started
- Quick Start Guide: https://notewave.co.za/help-center/getting-started/quick-start
- Installation & Requirements: https://notewave.co.za/help-center/getting-started/installation
- Dashboard Overview: https://notewave.co.za/help-center/getting-started/dashboard-overview
- Recording Your First Meeting: https://notewave.co.za/help-center/getting-started/first-meeting

#### Integrations
- Zoom Integration Setup: https://notewave.co.za/help-center/integrations/zoom-setup
- Microsoft Teams Integration: https://notewave.co.za/help-center/integrations/teams-setup

#### Workflows
- Auto-Join Settings: https://notewave.co.za/help-center/workflows/auto-join-settings
- Action Items: https://notewave.co.za/help-center/workflows/action-items
- Sharing Transcripts: https://notewave.co.za/help-center/workflows/sharing-transcripts
- Chat With Your Meetings (Echo AI): https://notewave.co.za/help-center/workflows/ai-chat
- Export Options: https://notewave.co.za/help-center/workflows/export-options

#### Account & Billing
- Manage Your Subscription: https://notewave.co.za/help-center/account/manage-subscription
- Team Management: https://notewave.co.za/help-center/account/team-management
- Billing & Invoices: https://notewave.co.za/help-center/account/billing-invoices
- Account Security: https://notewave.co.za/help-center/account/account-security
- Delete Your Account: https://notewave.co.za/help-center/account/delete-account

#### Security & Privacy
- Data Security Overview: https://notewave.co.za/help-center/security/data-security
- Compliance & Certifications: https://notewave.co.za/help-center/security/compliance
- Data Retention Policies: https://notewave.co.za/help-center/security/data-retention

#### Troubleshooting
- Bot Not Joining Meeting: https://notewave.co.za/help-center/troubleshooting/bot-not-joining
- Audio Quality Issues: https://notewave.co.za/help-center/troubleshooting/audio-issues
- Transcription Errors: https://notewave.co.za/help-center/troubleshooting/transcription-errors
- Calendar Sync Problems: https://notewave.co.za/help-center/troubleshooting/calendar-sync-issues
- Login & Authentication Issues: https://notewave.co.za/help-center/troubleshooting/login-authentication
- Zoom Permission Errors: https://notewave.co.za/help-center/troubleshooting/zoom-permissions
- Teams Permission Errors: https://notewave.co.za/help-center/troubleshooting/teams-permissions
- Meeting Processing Stuck: https://notewave.co.za/help-center/troubleshooting/processing-stuck
- Missing Transcript: https://notewave.co.za/help-center/troubleshooting/missing-transcript
- Contact Support: https://notewave.co.za/help-center/troubleshooting/contact-support

## Key Pages

- **Homepage**: https://notewave.co.za
- **Features**: https://notewave.co.za/features
- **Pricing**: https://notewave.co.za/pricing
- **Supported Languages**: https://notewave.co.za/supported-languages
- **Help Center**: https://notewave.co.za/help-center
- **Contact**: https://notewave.co.za/contact/general
- **Sign Up**: https://notewave.co.za/signup
- **Login**: https://notewave.co.za/login
- **Privacy Policy**: https://notewave.co.za/privacy
- **Terms of Service**: https://notewave.co.za/terms

## Frequently Asked Questions

**Q: What is NoteWave?**
A: NoteWave is an AI-powered meeting transcription platform that converts spoken conversations into accurate text transcripts, summaries, and actionable insights.

**Q: How accurate is NoteWave's transcription?**
A: NoteWave achieves 97%+ accuracy for clear English audio and 95%+ accuracy for South African languages like Afrikaans, Zulu, and Xhosa.

**Q: What languages does NoteWave support?**
A: NoteWave supports 99+ languages including English, Afrikaans, Zulu, Xhosa, Spanish, French, German, Portuguese, Chinese, Japanese, Arabic, Hindi, and many more.

**Q: Does NoteWave integrate with Zoom?**
A: Yes, NoteWave offers full Zoom integration. An AI bot can automatically join your Zoom meetings to record and transcribe them.

**Q: Does NoteWave integrate with Microsoft Teams?**
A: Yes, NoteWave integrates with Microsoft Teams via the Graph API to automatically capture and transcribe your meetings.

**Q: Is NoteWave secure?**
A: Yes, NoteWave uses enterprise-grade security including AES-256 encryption, SOC 2 Type II certified infrastructure, and is GDPR compliant and HIPAA ready.

**Q: What is Echo AI?**
A: Echo is NoteWave's AI chat assistant that lets you have conversations about your meeting content. You can ask questions like "What decisions were made?" or "What were the action items?"

**Q: How much does NoteWave cost?**
A: NoteWave offers a Free plan (45 min/month), Pro plan (R379/month for 600 min), Business plan (R759/month for 1,500 min), and custom Enterprise plans.

**Q: Is there a free trial?**
A: Yes, all paid plans include a 7-day free trial with no credit card required.

**Q: Can I use NoteWave for my team?**
A: Yes, the Business plan includes team workspaces, collaborative editing, shared vocabulary, and team analytics.

## Technical Specifications

- **Maximum File Size**: 2GB
- **Maximum Meeting Duration**: 90 minutes (Pro), Unlimited (Business)
- **Maximum Speakers**: 32 per meeting
- **Processing Speed**: 2.5 seconds real-time
- **Uptime SLA**: 99.9%
- **Supported Audio Formats**: MP3, WAV, M4A, FLAC, OGG, and more
- **Supported Video Formats**: MP4, MOV, AVI, MKV, WebM, and more
- **Browser Support**: Chrome, Firefox, Safari, Edge (latest versions)
- **Mobile**: Responsive web app

## Contact Information

- **Website**: https://notewave.co.za
- **Email**: contact@blazesolutions.ai
- **Help Center**: https://notewave.co.za/help-center
- **Contact Form**: https://notewave.co.za/contact/general
- **Support Hours**: Monday-Friday, 9:00 AM - 5:00 PM SAST (GMT+2)

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© 2026 Blaze AI Solutions. All rights reserved.
NoteWave is a product of Blaze AI Solutions, proudly built in South Africa.