Privacy Rights & Requests
Find out how to request access, correction, or deletion of your personal information.
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How NoteWave handles personal information
NoteWave is a South African service committed to handling personal information in accordance with POPIA and other privacy laws that apply to a user or processing activity. This guide summarises your practical rights and our safeguards. The Privacy Policy is the controlling source for full details.
Privacy laws we’re committed to
The rights and obligations that apply depend on your location, the type of information, and why it’s processed.
POPIA (South Africa)
We are committed to compliance with the Protection of Personal Information Act for South African users.
- Privacy contact designated
- Data subject access requests
- Processing limitations
- Security safeguards
GDPR (EU and UK)
We aim to align with the General Data Protection Regulation for users in the European Union and United Kingdom.
- Right to access your data
- Right to erasure
- Data portability
- Rights and breach duties where the GDPR applies
CCPA/CPRA (California)
We aim to honour the rights of California residents under the California Consumer Privacy Act.
- Right to know what data we collect
- Right to delete personal information
- We don’t sell your data
- Non-discrimination rights
Your privacy rights
Depending on your location and the law that applies, you may have some or all of these rights:
- Access: request a copy of your personal data.
- Correction: correct inaccurate or incomplete data.
- Erasure: delete your personal data, with certain exceptions.
- Portability: export your data in a machine-readable format.
- Objection: object to processing for direct marketing.
- Restriction: limit how we use your data.
- Withdrawing consent: withdraw consent at any time.
To use a privacy right, email contact@blazesolutions.ai with the type of request and your account email. We’ll verify the request and respond within the period the law requires.
AI processing
Your audio is processed by specialist third-party AI services to create transcripts and summaries.
International data transfers
Personal information may be processed outside South Africa, or outside your own country, when NoteWave’s service providers support the product from other jurisdictions. Contractual, organisational and technical safeguards are used where the law requires them, and only information reasonably needed for the service should be processed. For questions, or to request subprocessor information, email contact@blazesolutions.ai.
Service-provider assurance
NoteWave uses specialist providers for infrastructure, processing, communications, billing and app purchases. Individual providers may hold independent certifications or payment-industry controls relevant to their service.