Terms of Service

Last updated: June 27, 2025

Effective immediately upon acceptance

1
Introduction and Acceptance

Welcome to NoteWave, an AI-powered meeting transcription and summarization platform developed and operated by Blaze AI Solutions. These Terms of Service ("Terms") govern your use of our website, applications, and services ("the Service").

By accessing or using NoteWave, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use our Service.

Legal Agreement

These Terms constitute a legally binding agreement between you and Blaze AI Solutions.

2
Service Description

NoteWave offers comprehensive AI-powered transcription services including:

Real-time and post-call transcription
AI-generated summaries and action items
Multi-language transcription support
Integration with Zoom, Microsoft Teams

Secure transcript storage and sharing
Analytics and meeting insights
Team collaboration features
Export and annotation tools

We reserve the right to modify or discontinue any features at any time with reasonable notice.

User Accounts and Responsibilities

Account Creation

You must create an account to access certain features. You agree to provide accurate and complete information and keep it updated.

Security Requirements

Maintain confidentiality of your account credentials
Notify us immediately of suspected unauthorized access
Use strong passwords and enable two-factor authentication when available
Do not share accounts or use others' accounts without permission

Acceptable Use Policy

You agree not to:

Violate any applicable laws or regulations
Upload malicious content or malware
Attempt unauthorized access to our systems
Record meetings without proper consent

Infringe on intellectual property rights
Harass, abuse, or harm other users
Use the service for illegal surveillance
Reverse engineer our technology

Privacy and Data Usage

By using NoteWave, you acknowledge that we process audio and meeting data to deliver transcription services. See our Privacy Policy for complete details.

Recording Consent Responsibility

You are solely responsible for obtaining proper recording consent from all participants. Failure to comply with local recording laws may result in legal liability.

We implement enterprise-grade security measures including end-to-end encryption and SOC 2 compliance.

Zoom Integration Use Terms

By connecting your Zoom account to our application, you consent to allow our system to:

Access your meeting recordings and metadata for summarization purposes
Process the recordings via third-party transcription and AI summarization APIs (e.g., OpenAI, ElevenLabs)
Store the transcription and summary results securely in our database for user review

Data Usage Commitment

We do not use your Zoom data for advertising, resale, or any purpose outside the explicit functions provided within the app.

Use of our Zoom integration feature is subject to Zoom's API policies and your existing agreement with Zoom.

Integration Requirements

Zoom integration requires a Zoom Pro plan or higher with cloud recording enabled. You are responsible for ensuring compliance with Zoom's terms of service and any applicable recording consent laws.

Intellectual Property

Platform IP

Blaze AI Solutions owns all intellectual property rights to the NoteWave platform, AI models, and features.

User Content

You retain ownership of your uploaded content. You grant us a limited license to transcribe, process, and store your content solely for providing the Service.

Payment and Subscription

Subscription Plans

NoteWave offers various subscription-based plans. Current pricing is available at notewave.co.za.

Billing Terms

Payments are processed securely via LemonSqueezy
Subscriptions renew automatically unless canceled
Fees are non-refundable except as required by law
We may change pricing with 30 days' advance notice
Failed payments may result in service suspension

Free Trial and Usage Limits

Free users have limited access to features. Trial terms and usage limits are subject to change.

Disclaimers and Limitations

NoteWave is provided "as is" without warranty of any kind. We do not guarantee uninterrupted service or error-free transcriptions.

Limitation of Liability

To the maximum extent permitted by law, our total liability shall not exceed the fees paid by you in the 12 months preceding the claim.

Transcription Accuracy: AI-generated transcripts may contain errors. Users are responsible for reviewing and verifying accuracy for critical use cases.

International Compliance

NoteWave complies with international privacy and data protection regulations including GDPR (European Union), POPIA (South Africa), CCPA (California), and other applicable laws.

Users are responsible for ensuring their use of NoteWave complies with local laws regarding recording, data processing, and privacy in their jurisdiction.

8
Termination

Either party may terminate this agreement at any time. Upon termination, your right to use the Service ceases immediately.

We may suspend or terminate accounts for violations of these Terms. You may delete your account and data through your account settings.

Governing Law and Disputes

These Terms are governed by the laws of South Africa. Any disputes will be resolved through appropriate legal channels as determined by applicable jurisdiction.

We encourage resolution of disputes through good faith negotiation before pursuing legal action.

Contact Information

Legal Department

Blaze AI Solutions

NoteWave Development Team

📧 contact@blazesolutions.ai

I Understand and Agree

By clicking above, you acknowledge that you have read and agree to these Terms of Service.