Terms of Service

You must provide accurate and complete account information and keep it current. You are responsible for all activity under your account, including activity by team members, invited users, or anyone who gains access through your credentials.

• Keep login credentials confidential and use reasonable security practices.
• Notify us promptly if you suspect unauthorised access or account compromise.
• Do not share accounts, bypass authentication, or use another person's account without permission.
• Maintain independent copies of important records you need for legal, financial, regulatory, or business purposes.

You agree not to:

• violate applicable laws, regulations, platform rules, or third-party rights;
• record, upload, process, or share content without required notices, consents, or lawful basis;
• use the Service for unlawful surveillance, harassment, discrimination, abuse, or harm;
• upload malware, malicious content, or content designed to disrupt systems;
• attempt unauthorised access to NoteWave, third-party systems, or other users' data;
• reverse engineer, scrape, overload, resell, sublicense, or misuse the Service;
• use the Service to build or train a competing product except as permitted by law.

Blaze AI Solutions (Pty) Ltd owns all rights, title, and interest in and to the NoteWave platform, including software, designs, workflows, technology, interfaces, trademarks, trade names, documentation, and proprietary features. No rights are granted except as expressly stated in these Terms.

You retain ownership of audio recordings, meeting content, transcripts, uploads, exports, annotations, and other content you submit to the Service ("User Content"). You grant us a limited, worldwide, non-exclusive, royalty-free licence to access, use, host, process, reproduce, transmit, display, and create derivative outputs from User Content solely as needed to provide, secure, support, and improve the Service and comply with these Terms and applicable law.

This licence ends when your User Content is deleted from active systems, except to the extent continued retention is required for backups, legal compliance, billing, security, fraud prevention, dispute resolution, or legitimate operational purposes.

NoteWave offers free and paid plans. Web pricing is available at notewave.co.za/pricing. Native mobile pricing is shown in the Apple App Store or Google Play purchase flow before confirmation.

• Web subscriptions are processed through third-party payment processors.
• Mobile subscriptions are processed by Apple or Google and managed through the relevant app-store account.
• Subscriptions renew automatically unless cancelled before renewal. Mobile subscriptions generally require cancellation at least 24 hours before the end of the current period.
• You authorise applicable charges, taxes, and renewal fees for your selected plan.
• We may change prices with reasonable advance notice to affected subscribers where required.
• Failed payments may result in plan downgrade, suspension, or termination.

Fees are generally non-refundable except where applicable law, app-store rules, payment-processor rules, or our written policy provides otherwise. Nothing in these Terms excludes non-excludable rights under the South African Consumer Protection Act, 2008, the EU Consumer Rights Directive, or other consumer protection laws that apply to you.

• EU consumers may have a 14-day withdrawal right, subject to lawful exceptions for digital services.
• South African consumers may have cancellation or refund rights under the Consumer Protection Act where it applies.
• Verified billing errors or unauthorised charges will be investigated and corrected where appropriate.
• Refunds for Apple App Store or Google Play purchases must be requested from the relevant app store.

Web refund requests can be sent to contact@blazesolutions.ai with the account email, transaction details, and reason for the request.

Plans may include limits on minutes, storage, integrations, workspace features, exports, AI usage, or other capabilities. Limits may change over time, and exceeding limits may require an upgrade or reduce feature availability.

The Service is provided "as is" and "as available" without warranty of any kind, express or implied. To the maximum extent permitted by applicable law, we disclaim all warranties, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, reliability, availability, and uninterrupted service. Nothing in these Terms excludes warranties or rights that cannot lawfully be excluded.

AI-generated transcripts, summaries, speaker labels, action items, insights, and chat responses may contain errors, omissions, hallucinations, mistranscriptions, misattributed speakers, incomplete content, incorrect context, or misleading outputs. NoteWave is a productivity tool and is not an official record, compliance system, legal record, medical record, financial record, or system of record.

You must independently review and verify all outputs before relying on them, sharing them, submitting them to third parties, using them for employment decisions, making legal or financial decisions, or treating them as evidence or a complete record of a meeting.

The Service does not provide legal, financial, tax, medical, regulatory, employment, compliance, or professional advice. Outputs generated by the Service are informational only and should not replace advice from qualified professionals.

To the maximum extent permitted by applicable law, Blaze AI Solutions (Pty) Ltd's total aggregate liability for any claims arising from or related to these Terms or the Service will not exceed the greater of: (a) the fees you paid to us for the Service in the 12 months before the event giving rise to the claim; or (b) ZAR 1,000.

To the maximum extent permitted by applicable law, we will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or similar damages; loss of profits, revenue, goodwill, business opportunity, data, recordings, transcripts, or use; service interruptions; AI inaccuracies; or unauthorised access caused by factors outside our reasonable control, even if we have been advised of the possibility of such damages.

You are responsible for maintaining independent backups and records of important content. You must not rely on NoteWave as your sole archive or system of record for legal, financial, regulatory, employment, evidentiary, healthcare, emergency, or other high-stakes workflows. Use of the Service for sensitive, regulated, or high-stakes workflows is at your own risk, subject to non-excludable legal rights.

Before starting formal proceedings, you agree to contact us at contact@blazesolutions.ai and attempt to resolve the dispute informally. We will attempt to resolve disputes through good-faith negotiation within 30 days.

If informal resolution fails, you and NoteWave agree that disputes arising out of or relating to these Terms or the Service will be resolved by binding arbitration, except as stated below and except where applicable law gives you non-excludable rights to approach a court, tribunal, regulator, or ombud.

Arbitration will be administered by the Arbitration Foundation of Southern Africa (AFSA) or a mutually agreed arbitrator under appropriate expedited rules. The seat of arbitration will be Johannesburg, South Africa, and proceedings may be conducted remotely where permitted.

To the maximum extent permitted by applicable law, you and NoteWave agree that each may bring claims only in an individual capacity and not as a plaintiff or class member in any class, consolidated, or representative proceeding.

Either party may seek court relief for intellectual property infringement, urgent interdictory or injunctive relief, or small claims where available. Each party bears its own arbitration costs unless the arbitrator awards costs as permitted by law.

You may opt out of arbitration by sending written notice to Blaze AI Solutions (Pty) Ltd at contact@blazesolutions.ai within 30 days of first accepting these Terms. Your notice must include your name, account email, and a clear statement that you wish to opt out of arbitration.

You may stop using the Service or request account deletion at any time. Termination does not entitle you to a refund of fees already paid except where required by applicable law, app-store rules, payment processor rules, or our written policy.

We may suspend, limit, or terminate access to the Service for non-payment, suspected fraud, abuse, security risk, illegal activity, violation of these Terms, platform-rule violations, prolonged inactivity, or business reasons such as discontinuing a feature or the Service.

We will provide notice where feasible, but immediate action may be taken for security, legal, abuse, fraud, or serious breach reasons.

On termination, your right to use the Service ends. We may delete or retain information in accordance with our Privacy Policy. You remain responsible for fees incurred before termination. Sections that by nature should survive will survive, including Sections 7, 9, 10, 11, 12, 14, and 16.

These Terms, together with our Privacy Policy, Cookie Policy, and any written order form or agreement that expressly applies, constitute the entire agreement between you and Blaze AI Solutions (Pty) Ltd regarding the Service.

If any provision is invalid, illegal, or unenforceable, it will be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible. The remaining provisions remain in effect.

We are not liable for failure or delay caused by events beyond our reasonable control, including natural disasters, war, terrorism, riots, embargoes, government action, fire, floods, accidents, pandemics, strikes, power outages, load shedding, fuel crises, internet or telecommunications failures, and failures of third-party services or infrastructure.

You may not assign or transfer these Terms or your account without our prior written consent. We may assign or delegate these Terms in connection with a merger, acquisition, restructuring, financing, sale of assets, or similar transaction.

Nothing in these Terms excludes, restricts, or limits rights or remedies that cannot lawfully be excluded, restricted, or limited, including rights under the South African Consumer Protection Act, 2008, POPIA, or other consumer and privacy laws that apply to you.