Terms of Service

Last updated: August 8, 2025

Effective immediately upon acceptance

1
Introduction and Acceptance

Welcome to NoteWave, an AI-powered meeting transcription and summarization platform developed and operated by Blaze AI Solutions. These Terms of Service ("Terms") govern your use of our website, applications, and services ("the Service").

By accessing or using NoteWave, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use our Service.

By accessing or using NoteWave, you confirm that you are at least 16 years of age or have the consent of a parent or legal guardian.

Legal Agreement

These Terms constitute a legally binding agreement between you and Blaze AI Solutions.

2
Service Description

NoteWave offers comprehensive AI-powered transcription services including:

Real-time and post-call transcription
AI-generated summaries and action items
Multi-language transcription support
Integration with Zoom, Microsoft Teams

Secure transcript storage and sharing
Analytics and meeting insights
Team collaboration features
Export and annotation tools

We reserve the right to modify or discontinue any features at any time with reasonable notice.

User Accounts and Responsibilities

Account Creation

You must create an account to access certain features. You agree to provide accurate and complete information and keep it updated.

Security Requirements

Maintain confidentiality of your account credentials
Notify us immediately of suspected unauthorized access
Use strong passwords and enable two-factor authentication when available
Do not share accounts or use others' accounts without permission

Acceptable Use Policy

You agree not to:

Violate any applicable laws or regulations
Upload malicious content or malware
Attempt unauthorized access to our systems
Record meetings without proper consent

Infringe on intellectual property rights
Harass, abuse, or harm other users
Use the service for illegal surveillance
Reverse engineer our technology

Privacy and Data Usage

By using NoteWave, you acknowledge that we process audio and meeting data to deliver transcription services. See our Privacy Policy for complete details.

Recording Consent and Responsibility

You are solely responsible for obtaining any required consent from meeting participants and for complying with applicable laws and regulations concerning recording. By using our Service, you represent and warrant that you have obtained all necessary permissions and consents for any recording you upload or ask NoteWave to process on your behalf. Failure to comply with local recording laws may result in legal liability.

We implement industry-standard security measures, including encryption in transit and at rest where supported. Our hosting and infrastructure providers maintain independent security certifications such as SOC 2 or ISO 27001, where applicable.

Third-Party Services and Dependencies

Certain features of NoteWave depend on third-party services (for example, transcription, hosting, and database management). While we carefully select and review these providers, we are not liable for outages, data loss, or performance issues caused by those third-party services.

Examples include: Supabase (secure database storage and authentication), Vercel (frontend hosting and delivery), Fly.io (backend Python hosting), ElevenLabs (transcription processing), LemonSqueezy (billing), and meeting platforms such as Zoom or Microsoft Teams when you connect them. Use of integrations is subject to those parties' terms and your agreements with them.

Zoom Integration Use Terms

By connecting your Zoom account to our application, you consent to allow our system to:

Access your meeting recordings and metadata for summarization purposes
Process the recordings via third-party transcription and AI summarization APIs (e.g., OpenAI, ElevenLabs)
Store the transcription and summary results securely in our database for user review

Data Usage Commitment

We do not use your Zoom data for advertising, resale, or any purpose outside the explicit functions provided within the app.

Use of our Zoom integration feature is subject to Zoom's API policies and your existing agreement with Zoom.

Integration Requirements

Zoom integration requires a Zoom Pro plan or higher with cloud recording enabled. You are responsible for ensuring compliance with Zoom's terms of service and any applicable recording consent laws.

Intellectual Property

Platform IP

Blaze AI Solutions owns all intellectual property rights to the NoteWave platform, AI models, and features.

User Content

You retain ownership of your uploaded content. You grant us a limited license to transcribe, process, and store your content solely for providing the Service.

Payment and Subscription

Subscription Plans

NoteWave offers various subscription-based plans. Current pricing is available at notewave.co.za.

Billing Terms

Payments are processed securely via LemonSqueezy
Subscriptions renew automatically unless canceled
Fees are non-refundable except as required by law
We may change pricing with 30 days' advance notice
Failed payments may result in service suspension

Free Trial and Usage Limits

Free users have limited access to features. Trial terms and usage limits are subject to change.

Disclaimers and Limitations

NoteWave is provided "as is" without warranty of any kind. We do not guarantee uninterrupted service or error-free transcriptions.

Accuracy & Use of Transcripts

NoteWave uses advanced AI to generate transcripts and summaries. AI-generated content may contain inaccuracies, omissions, or errors. You agree that AI-generated transcripts and summaries are provided for convenience and informational purposes only and must be independently verified before being relied upon for legal, financial, medical, or other critical decisions. NoteWave expressly disclaims any liability for decisions made solely on the basis of AI-generated transcripts or summaries.

No Professional Advice

The Service does not provide and is not a substitute for professional advice of any kind, including legal, financial, medical, or compliance advice.

Limitation of Liability

To the maximum extent permitted by law, our total liability shall not exceed the fees paid by you in the 12 months preceding the claim.

Transcription Accuracy: AI-generated transcripts may contain errors. Users are responsible for reviewing and verifying accuracy for critical use cases.

You are responsible for maintaining independent backups and records of your content. The Service is not intended to serve as a system of record or permanent storage for legal, financial, or compliance purposes.

To the fullest extent permitted by law, in no event shall we be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses.

Indemnification

You agree to indemnify, defend, and hold harmless Blaze AI Solutions, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses (including reasonable attorneys' fees) arising out of or related to: (a) your breach of these Terms; (b) your failure to obtain required consent for recordings; (c) your uploading or sharing of content that violates any law or third-party rights.

International Compliance

NoteWave complies with international privacy and data protection regulations including GDPR (European Union), POPIA (South Africa), CCPA (California), and other applicable laws.

Users are responsible for ensuring their use of NoteWave complies with local laws regarding recording, data processing, and privacy in their jurisdiction.

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Termination

Either party may terminate this agreement at any time. Upon termination, your right to use the Service ceases immediately.

We may suspend or terminate accounts for violations of these Terms. You may delete your account and data through your account settings.

Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the "Last updated" date above and post the updated Terms on this page. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

Governing Law and Disputes

These Terms are governed by the laws of South Africa. Any disputes will be resolved through appropriate legal channels as determined by applicable jurisdiction.

We encourage resolution of disputes through good faith negotiation before pursuing legal action.

Contact Information

Legal Department

Blaze AI Solutions

NoteWave Development Team

📧 contact@blazesolutions.ai

I Understand and Agree

By clicking above, you acknowledge that you have read and agree to these Terms of Service.

By creating an account or using NoteWave, you confirm that you have read and agreed to these Terms and our Privacy Policy, and that you are 16 years or older.