Fix a Notetaker That Did Not Join
Check the meeting link, waiting room, permissions, and scheduled join settings.
2 min read, updated
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Start with these checks
Most missed joins come down to one of these. Work through them in order.
- Was it admitted? If the call has a waiting room or lobby, the host or a co-host has to admit the notetaker.
- Was the link complete? Paste the full join link from the invite, not just the meeting ID.
- Do you have minutes left? When your monthly minutes run out, scheduled notetakers are cancelled.
- Is your plan eligible? The notetaker needs Pro, Business, or an active Business trial.
- Was it scheduled? For auto-join, the meeting must be on a connected account and have a join link.
Admit it from the waiting room
Look for Your name’s Notetaker (NoteWave) or NoteWave Notetaker in the waiting room or lobby and select Admit. If you’re not the host, ask the host to admit it.
Check the meeting link
Copy the whole join link from the calendar invite or the meeting app. Links usually look like this:
- Zoom: zoom.us/j/123456789
- Microsoft Teams: teams.microsoft.com/l/meetup-join/…
- Google Meet: meet.google.com/abc-defg-hij
NoteWave sends one notetaker per meeting link at a time. If one is already joining or in the call, wait for it rather than sending the same link again.
If a scheduled meeting was missed
- Open Integrations and check that the platform still shows Connected. If it asks you to check the connection, reconnect it.
- Select Manage and check that the meeting is switched on under Scheduled events, or that Auto-join all meetings is on.
- Meetings are picked up within the hour before they start, and the account is checked every 10 minutes. A meeting added at the last minute may be missed, so use Paste link instead.
See fix calendar sync and auto-join for more.
Meeting settings that block it
Zoom
Meetings limited to signed-in users or to people from one company can keep the notetaker out. A passcode is fine when it’s included in the join link.
Microsoft Teams
Your organisation’s policy may block guests or keep them in the lobby. Ask the organiser to admit the notetaker, or your IT admin to allow guests.
If a meeting can’t admit the notetaker, record it another way: use your microphone in the room, or upload a recording you’re allowed to use.
Still not joining?
Contact support with the meeting platform, the meeting date and time, any message NoteWave showed, and the meeting link if you’re comfortable sharing it.