Troubleshooting
Get help with a missing transcript, an interrupted recording, or a notetaker that did not join.
Recover an Interrupted Recording or Upload
Find out what you can recover after a recording stops or an upload fails.
Why a Recording Paused or Stopped
See what each recording warning means and how to keep the recording going.
Find a Missing Transcript
Check your account, search, shared meetings, and the original recording.
What to Do When a Meeting Is Still Processing
See where to check progress and decide when to wait, retry, or contact support.
Why Meeting Audio Is No Longer Available
See how long audio is kept, what stays after it expires, and how to keep a copy.
Fix a Notetaker That Did Not Join
Check the meeting link, waiting room, permissions, and scheduled join settings.
Fix Calendar Sync & Auto-Join
Check your connected calendar and use the meeting link if scheduling fails.
Fix Poor Recording Audio
Check microphone selection, input levels, and background noise before recording again.
Fix Transcript & Speaker Errors
Review the language setting, correct names and speaker labels, and know when to retry.
Fix Sign-In Problems
Try the original sign-in method, check verification email, or reset your password.
Fix Zoom Permission Errors
Check Zoom app approval and reconnect your account if access changed.
Fix Microsoft Teams Permission Errors
Find out when your organisation needs to approve Teams access.
Contact NoteWave Support
Find the right contact route and include the details we need to investigate.