What to Do When a Meeting Is Still Processing
See where to check progress and decide when to wait, retry, or contact support.
2 min read, updated
On this page
How processing works
NoteWave processes your recording in the background once it has been uploaded or captured. You don’t need to keep the page open after that point.
Processing time depends on the length of the recording, its quality and how busy the service is. A long meeting takes much longer than a short voice note, so go by the status you see rather than an exact time.
Where to see progress
A meeting only appears in Transcripts once it has finished, so it won’t be in the list while it’s processing.
Live recordings and uploads
The recording page shows each stage. Keep it open while it’s uploading. Once you see Safe to close this page, you can leave.
The notetaker
If a recording failed, a notice at the top of your dashboard tells you what happened and offers Retry when trying again can work.
What NoteWave retries by itself
NoteWave automatically retries temporary failures, such as a service or network interruption, with growing delays between attempts. That can take longer than the first attempt. Some problems need you to act:
- A file that’s unreadable or damaged
- A connected account that needs reconnecting
- A recording that’s no longer available at its source
What to do
- Allow a reasonable time for the length of the recording, then refresh Transcripts once.
- If NoteWave showed an error, follow what it says about the file, permission or connection.
- Don’t upload the same file repeatedly while the first one may still be processing.
- If the meeting still hasn’t appeared after an unusually long time, contact support.
If processing failed
If NoteWave told you processing failed and you have the original file, upload it again.
Avoid processing problems
- Use a stable connection when uploading.
- Keep your integrations connected if you use auto-join.
- Use a supported file format.
- For very long files, allow extra time.
Get help
Contact support with the meeting title and date, when you recorded or uploaded it, any error shown, how the meeting was captured, and whether you still have the original recording.