Start With the Source Recording

An interrupted recording does not always mean the meeting is lost. Recovery depends on what reached NoteWave, what remains safely on your device, and whether the original meeting-platform recording is still available.

Do Not Delete the Original

Keep the browser or device copy, uploaded file, and any Zoom, Microsoft Teams, or Google Meet recording until the NoteWave transcript is complete and you have reviewed it.

Recover a Live Recording

NoteWave stores recoverable recording data locally while a supported browser or native recording is in progress. If the tab closes, the connection drops, or processing is interrupted, return to the recording flow before clearing browser data or uninstalling the app.

Recovery steps:

Reopen NoteWave using the same browser profile or mobile device used for the recording
Sign in to the same NoteWave account
Open the Record page and follow the recovery prompt if one appears
Keep the page open and the device online while the recovered recording uploads
Confirm that the meeting appears in your library and that processing completes

Do not clear site data, private browsing data, or app storage while recovery is still possible. Those actions can remove the local copy NoteWave needs.

Recover an Interrupted Upload

Keep the original file on your device. Supported uploads are audio files up to 500MB in MP3, WAV, M4A, AAC, OGG, FLAC, WebM, or Opus format.

Upload Did Not Finish

Return to Record > Upload, select the same source file, and retry on a stable connection. Keep the tab open until the upload is acknowledged.

Upload Finished, Processing Stalled

Check the meeting library before uploading again. Avoid duplicate submissions unless no meeting exists or support asks you to retry.

Recover an Integration Recording

For Zoom, Microsoft Teams, or Google Meet, first establish whether the NoteWave assistant joined and whether the meeting platform retained its own source recording.

Check the NoteWave meeting or assistant status for joining, recording, processing, failure, or cancellation
Confirm that a waiting room or lobby did not block the assistant
Check the original platform's cloud or local recording area
Keep that source recording until NoteWave processing is complete
If the assistant captured only part of the meeting, preserve the full source before retrying or contacting support

Important Meetings

For meetings that must be retained as formal records, keep an independent source recording. NoteWave should not be your only archive.

What Recovery Can and Cannot Restore

Local recovery normally depends on returning with the same device, browser profile, account, and retained site or app data. It cannot restore audio that was never captured, data removed by clearing storage, or a platform recording that has expired or been deleted.

Best Fallback

A complete original audio or video file is the strongest fallback. If one exists, keep it unchanged and upload the supported audio source only after checking that NoteWave has not already accepted the meeting.

When to Contact Support

Contact support when a recovery prompt fails, an upload repeatedly stops, a meeting remains stuck, or only part of an important meeting was captured.

Include:

Your NoteWave account email
The meeting title, date, time, and approximate duration
Whether it was live, uploaded, Zoom, Teams, or Google Meet
The exact status or error and a screenshot where helpful
Whether the original file or platform recording is still available

Recover an Interrupted Recording or Upload