Introduction

If you can't find a transcript you expected to have, or a meeting recording is missing from your Dashboard, this guide will help you locate or recover it.

Check Your Dashboard

Start by verifying the transcript isn't already in your library:

Steps to search:

Open your meeting library from the Dashboard
Use the search bar to search by meeting title or participant name
Check date filters to ensure you're viewing the correct time range
Check Workspace or the relevant folder if the meeting was organised there
Check whether a matching meeting entry is still Processing or shows a failure

Use Search

Try a shorter part of the title, a participant name, or a distinctive topic. Also confirm that you are signed into the account or workspace that owns the meeting.

Common Reasons Transcripts Go Missing

Several scenarios can cause transcripts to not appear in your library:

Bot Didn't Join

The bot failed to join the meeting, so no recording was captured.

Processing Failed

Recording was captured but transcription processing encountered an error.

Wrong Account

You're signed into a different NoteWave account than the one that created the transcript.

Check Bot Join Status

If you scheduled a bot to join your meeting, verify it successfully connected:

Verify bot joined:

Look for "NoteWave Bot" in your meeting's participant list during the call
Check the meeting entry or visible status in NoteWave
Check whether the host admitted the notetaker from the lobby or waiting room
Check the meeting platform's recording area for an independent source copy

If the bot shows "Failed" status, see the "Bot Not Joining Meeting" troubleshooting article for solutions.

Processing Errors

The recording may exist but failed during transcription processing.

Check for failed processing:

Go to Dashboard and filter by status: "Failed" or "Processing"
Look for your meeting in the failed/stuck processing list
Click on the failed meeting to see the error message
Follow the error-specific troubleshooting steps
Contact support if the error message is unclear

Zoom & Teams Cloud Recordings

If an integrated Zoom or Teams recording was expected, confirm that the source recording exists and remains accessible under your platform and organisation settings.

Zoom Recordings

A Zoom cloud recording must remain available and accessible if it is the source NoteWave needs.

Check: Zoom dashboard → Recordings. If recording expired or was deleted, NoteWave can't retrieve it.

Teams Recordings

Teams recordings saved under your organisation's Microsoft storage may have access or retention restrictions.

Check: Teams → Files or OneDrive. Ensure NoteWave has permission to access the recording.

Recording Expiration

Cloud-recording availability is controlled by the meeting platform and your organisation's retention settings. Keep an important source recording until NoteWave processing is complete.

Verify Correct Account

Make sure you're signed into the NoteWave account that created the transcript.

Account verification:

Check which email address you're currently signed in with (top-right menu)
If you have multiple Google accounts, ensure you're using the correct one
Try signing out and signing back in with the correct account
Check if the meeting was created in a team account vs personal account

Team Shared Transcripts

If the transcript was shared with your team, it may be in a different location.

Check Team Library

Check Workspace, the relevant folder, and any transcript shared directly with you. Visibility depends on the meeting's owner and the access granted to your account.

Deleted Transcripts

Deleting a transcript is intended to be permanent and should not be treated as a recoverable archive.

Deleted transcripts are removed from active meeting data. Export important records before deleting them.

If deletion was accidental, contact support promptly with the meeting title and date, but recovery cannot be guaranteed.

Recovery Options

If you still can't find your transcript, try these recovery methods:

Re-upload recording - If you have the audio file, upload it manually to create a new transcript
Download from Zoom/Teams - Download the cloud recording and upload to NoteWave
Check local recordings - Zoom/Teams may have saved a local copy on your computer
Contact support - The team can investigate whether a meeting entry or processing attempt exists

Preventing Lost Transcripts

Reduce the risk of losing transcripts with these best practices:

Export important transcripts to PDF or Word as backup
Verify bot joined the meeting during the call (check participant list)
Keep the relevant integration connected until processing is complete
Do not delete the source recording until the transcript has completed and been reviewed
For important meetings, retain an independent source recording where permitted

Contact Support for Recovery

If you've tried all troubleshooting steps and still can't find your transcript:

What to Include

Email us with: (1) Meeting title and date, (2) Meeting platform (Zoom, Teams, upload), (3) Whether the bot joined successfully, (4) Your NoteWave account email, (5) Any error messages or screenshots.

Email: contact@blazesolutions.ai

Keep any original audio or platform recording available while the issue is investigated.

Missing Transcript