Find a Missing Transcript
Check your account, search, shared meetings, and the original recording.
2 min read, updated
On this page
Start with search
- Open Transcripts.
- Set the date and source filters back to All dates and All sources.
- Search for part of the title, a person who attended, or a topic.
- Check Shared with me and Folders under Transcripts in the menu.
- If the meeting is recent, give it time. It appears here once processing has finished.
Check you’re in the right account
Open your profile menu to see which email you’re signed in with. If you have more than one Google or Microsoft account, you may have created a second NoteWave account by accident. Sign out and sign in with the other one.
Why a transcript might be missing
The notetaker didn’t join
If it never got in, nothing was recorded.
Processing failed
The recording was captured, but transcription hit an error.
Wrong account
A different NoteWave account created the transcript.
Check the notetaker joined
- During a call, look for Your name’s Notetaker (NoteWave) or NoteWave Notetaker in the participant list.
- For Zoom and Microsoft Teams, open Integrations, select Manage on the platform, and check Recent history.
- Check whether the host admitted it from the waiting room or lobby.
If it was recorded but never appeared
A meeting only appears in Transcripts once it has finished processing. See what to do when a meeting is still processing.
Meetings shared by a team
Check Shared with me, and any folder shared with you or your team. What you can see depends on who owns the meeting and the access they gave you.
If you can’t find it
- Upload the recording again. If you have the audio file, upload it to create a new transcript.
- Use the platform’s copy. Zoom, Teams or Google Meet may have kept a cloud or local recording you can download and upload.
- Check your device. A live recording may still be recoverable. See the recovery guide.
If it was deleted
Deleting a transcript is permanent. If it was an accident, contact support quickly with the meeting title and date, but recovery can’t be guaranteed.
Avoid losing a transcript
- Export important transcripts to PDF or Word.
- Check the notetaker is in the call.
- Keep your original recording until the transcript is complete and reviewed.
Contact support
Contact support with the meeting title and date, how it was captured, your NoteWave account email, and any message or screenshot. Keep the original recording available while we look into it.