Missing Transcript

Introduction

If you can't find a transcript you expected to have, or a meeting recording is missing from your Dashboard, this guide will help you locate or recover it.

Check Your Dashboard

Start by verifying the transcript isn't already in your library:

Steps to search:

Go to your Dashboard and check the "All Meetings" tab
Use the search bar to search by meeting title or participant name
Check date filters to ensure you're viewing the correct time range
Look in "Archived" or "Deleted" folders if available
Check if the transcript is marked as "Failed" with an error message

Use Search

The Dashboard search is powerful - try searching by date, participant names, meeting platform (Zoom, Teams), or keywords from the meeting topic.

Common Reasons Transcripts Go Missing

Several scenarios can cause transcripts to not appear in your library:

Bot Didn't Join

The bot failed to join the meeting, so no recording was captured.

Processing Failed

Recording was captured but transcription processing encountered an error.

Wrong Account

You're signed into a different NoteWave account than the one that created the transcript.

Check Bot Join Status

If you scheduled a bot to join your meeting, verify it successfully connected:

Verify bot joined:

Check your email for bot join confirmation (sent when bot enters meeting)
Look for "NoteWave Bot" in your meeting's participant list during the call
Go to Dashboard → Bots tab to see bot status ("In Meeting" or "Failed")
Check the Zoom or Teams meeting recording to see if bot was present

If the bot shows "Failed" status, see the "Bot Not Joining Meeting" troubleshooting article for solutions.

Processing Errors

The recording may exist but failed during transcription processing.

Check for failed processing:

Go to Dashboard and filter by status: "Failed" or "Processing"
Look for your meeting in the failed/stuck processing list
Click on the failed meeting to see the error message
Follow the error-specific troubleshooting steps
Contact support if the error message is unclear

Zoom & Teams Cloud Recordings

If you use Zoom or Teams webhooks, NoteWave processes cloud recordings automatically.

Zoom Recordings

Cloud recordings must be available in Zoom for NoteWave to process them.

Check: Zoom dashboard → Recordings. If recording expired or was deleted, NoteWave can't retrieve it.

Teams Recordings

Teams recordings saved to OneDrive or SharePoint may have access restrictions.

Check: Teams → Files or OneDrive. Ensure NoteWave has permission to access the recording.

Recording Expiration

Zoom cloud recordings expire after 30-120 days depending on your plan. Teams recordings don't expire but may be moved or deleted by users. Download important recordings locally as backup.

Verify Correct Account

Make sure you're signed into the NoteWave account that created the transcript.

Account verification:

Check which email address you're currently signed in with (top-right menu)
If you have multiple Google accounts, ensure you're using the correct one
Try signing out and signing back in with the correct account
Check if the meeting was created in a team account vs personal account

Team Shared Transcripts

If the transcript was shared with your team, it may be in a different location.

Check Team Library

Go to Dashboard → Team Transcripts (if you're part of a team). Shared transcripts may only be visible in the team library, not your personal library.

Deleted Transcripts

If you accidentally deleted a transcript, it may be recoverable within a limited time.

Deleted transcripts are soft-deleted and retained for 30 days before permanent deletion.

Contact support at contact@blazesolutions.ai within 30 days of deletion to request recovery. Provide the meeting title, date, and approximate deletion date.

Recovery Options

If you still can't find your transcript, try these recovery methods:

Re-upload recording - If you have the audio file, upload it manually to create a new transcript
Download from Zoom/Teams - Download the cloud recording and upload to NoteWave
Check local recordings - Zoom/Teams may have saved a local copy on your computer
Contact support - Our team can search server logs to locate missing transcripts

Preventing Lost Transcripts

Reduce the risk of losing transcripts with these best practices:

Export important transcripts to PDF or Word as backup
Enable email notifications for bot join confirmations and processing completion
Verify bot joined the meeting during the call (check participant list)
Keep Zoom/Teams integration connected to avoid recording access issues
Don't delete cloud recordings until NoteWave has processed them

Contact Support for Recovery

If you've tried all troubleshooting steps and still can't find your transcript:

What to Include

Email us with: (1) Meeting title and date, (2) Meeting platform (Zoom, Teams, upload), (3) Whether the bot joined successfully, (4) Your NoteWave account email, (5) Any error messages or screenshots.

Email: contact@blazesolutions.ai

Support hours: Monday-Friday, 9:00 AM - 5:00 PM SAST (GMT+2)