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Updated Feb 3, 2026|4 min read

Login & Authentication Issues

Troubleshoot login problems with Google OAuth and account access.

Introduction

NoteWave uses secure OAuth and email authentication powered by NextAuth.js and Supabase. If you're experiencing login problems, this guide will help you diagnose and resolve authentication issues.

Common Login Problems

Most authentication issues fall into these categories:

OAuth Errors

Google, Apple, or Microsoft sign-in fails or returns an error during the callback.

Session Expired

Your session has timed out and requires re-authentication.

Browser Issues

Cookies disabled, incognito mode, or browser extensions blocking login.

OAuth Errors

If you see an error during OAuth sign-in, try these solutions:

Troubleshooting steps:

  1. Clear your browser cache and cookies
  2. Disable browser extensions (especially ad blockers)
  3. Try a different browser or incognito/private window
  4. Ensure pop-ups are allowed for notewave.co.za
  5. Check that third-party cookies are enabled
Corporate Networks
Some corporate firewalls block OAuth authentication. If you're on a company network, contact your IT department to whitelist notewave.co.za and Google OAuth domains.

Session Timeout & Refresh

NoteWave uses JWT-based sessions that automatically refresh to keep you logged in.

Automatic Refresh

Sessions auto-refresh with a 5-minute buffer before expiry to prevent interruptions.

Cross-Tab Sync

Multiple browser tabs synchronize to prevent duplicate refresh attempts.

If you see "Session expired," simply click the login button again. Your data is saved and you'll return to where you left off.

Browser Compatibility

NoteWave works best on modern browsers with cookies and JavaScript enabled.

Recommended browsers:

  • Google Chrome - Version 90 or newer
  • Microsoft Edge - Version 90 or newer
  • Safari - Version 14 or newer
  • Firefox - Version 88 or newer
Enable Cookies
Authentication requires cookies to be enabled. Check your browser settings under Privacy & Security to allow cookies from notewave.co.za.

Account Access Issues

If you can't access your account or see unexpected behavior:

Common scenarios:

  • Wrong OAuth account - Ensure you're signing in with the email address you used to register
  • Multiple accounts - Sign out of the current provider account, then sign in with the correct one
  • Account suspended - Contact support if you believe your account was suspended in error
  • Email changed - If your provider email changed, contact support to migrate your account

OAuth Authentication

NoteWave supports Google, Apple, and Microsoft sign-in as secure alternatives to email and password login.

Switching Auth Providers
If you created your account with one provider but want to use another, contact support to link your accounts. Both providers must use the same email address.

Security Best Practices

Keep your account secure with these recommendations:

  • Use a strong, unique password for your OAuth provider account
  • Enable two-factor authentication (2FA) on your OAuth provider
  • Never share your login credentials with anyone
  • Log out when using shared or public computers
  • Review connected apps in your provider account settings periodically

Still Can't Log In?

If you've tried all troubleshooting steps and still can't access your account:

Contact Support
Email us at contact@blazesolutions.ai with: (1) The email address you're trying to log in with, (2) The browser and operating system you're using, (3) Any error messages you see, (4) Screenshot of the error (if possible).

Support hours: Monday-Friday, 9:00 AM - 5:00 PM SAST (GMT+2)

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