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Updated Jul 18, 2026|4 min read

Login & Authentication Issues

Troubleshoot login problems with Google OAuth and account access.

Introduction

NoteWave supports secure connected sign-in and email authentication. If you're experiencing login problems, this guide will help you diagnose and resolve common access issues.

Common Login Problems

Most authentication issues fall into these categories:

OAuth Errors

Google, Apple, or Microsoft sign-in fails or returns an error during the callback.

Session Expired

Your session has timed out and requires re-authentication.

Browser Issues

Cookies disabled, incognito mode, or browser extensions blocking login.

OAuth Errors

If you see an error during OAuth sign-in, try these solutions:

Troubleshooting steps:

  1. Clear your browser cache and cookies
  2. Disable browser extensions (especially ad blockers)
  3. Try a different browser or incognito/private window
  4. Ensure pop-ups are allowed for notewave.co.za
  5. Check that third-party cookies are enabled
Corporate Networks
Some corporate networks restrict connected sign-in. If login works on a trusted personal connection but not your company network, ask your IT team whether notewave.co.za and your chosen sign-in provider are permitted.

Session Timeout & Refresh

NoteWave refreshes valid sessions automatically so normal use is not interrupted. You may be asked to sign in again after a long period, a security change, or cleared browser data.

Automatic Refresh

A valid session is refreshed in the background while you use NoteWave.

Cross-Tab Sync

If one tab shows an expired session, close duplicate tabs and sign in again from a single tab.

If you see "Session expired," simply click the login button again. Your data is saved and you'll return to where you left off.

Browser Compatibility

NoteWave works best on modern browsers with cookies and JavaScript enabled.

Recommended browsers:

  • Google Chrome - Latest stable version
  • Microsoft Edge - Latest stable version
  • Safari - Latest version available for your device
  • Firefox - Latest stable version
Enable Cookies
Authentication requires cookies to be enabled. Check your browser settings under Privacy & Security to allow cookies from notewave.co.za.

Account Access Issues

If you can't access your account or see unexpected behavior:

Common scenarios:

  • Wrong OAuth account - Ensure you're signing in with the email address you used to register
  • Multiple accounts - Sign out of the current provider account, then sign in with the correct one
  • Account suspended - Contact support if you believe your account was suspended in error
  • Email changed - If your provider email changed, contact support to migrate your account

OAuth Authentication

NoteWave supports Google, Apple, and Microsoft sign-in as secure alternatives to email and password login.

Switching Auth Providers
If you created your account with one provider but want to use another, contact support to link your accounts. Both providers must use the same email address.

Security Best Practices

Keep your account secure with these recommendations:

  • Use a strong, unique password for your OAuth provider account
  • Enable two-factor authentication (2FA) on your OAuth provider
  • Never share your login credentials with anyone
  • Log out when using shared or public computers
  • Review connected apps in your provider account settings periodically

Still Can't Log In?

If you've tried all troubleshooting steps and still can't access your account:

Contact Support
Email us at contact@blazesolutions.ai with: (1) The email address you're trying to log in with, (2) The browser and operating system you're using, (3) Any error messages you see, (4) Screenshot of the error (if possible).

Include enough detail for the team to reproduce the issue, but never send passwords or full payment-card information.

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