Contact NoteWave Support
Find the right contact route and include the details we need to investigate.
2 min read, updated
On this page
How to reach us
Best for technical issues, bug reports, account problems and billing questions.
What to include
For a technical issue
- What happened, and what you expected
- The exact error message, or a screenshot
- The steps that led to it
- The meeting title and date
- Your browser or phone, and operating system
- The email address you use for NoteWave
For a billing issue
- The email address on your subscription
- The invoice number, charge date or amount
- Your order number, from your receipt or app store purchase history
Sending screenshots
Show the error and the part of the page where it appeared. Crop or blur private information, meeting content and other people’s details first.
Urgent problems
Tell us right away if you can’t access your account, you’ve been charged incorrectly, data is missing, an integration is failing across several meetings, or you have a security or privacy concern. Put “URGENT” in your email subject line and explain why. We triage these first.
Feature requests
We’d love to hear your ideas. Email contact@blazesolutions.ai with “Feature Request” in the subject, and tell us how it would help you.
Company information
NoteWave is developed and operated by Blaze AI Solutions (Pty) Ltd in South Africa. Website: www.blazesolutions.ai.