Introduction
Mobile subscriptions are processed by Apple App Store. This guide explains how to manage your subscription, receipts, and payment settings for NoteWave in the mobile app.
Managing Your Subscription
To view and manage your mobile subscription:
- Log in to your NoteWave account
- Navigate to Settings > Billing
- Click Manage Subscription
- Review or update the NoteWave subscription in Apple App Store
- You can also manage it from iPhone Settings > Apple ID > Subscriptions
Secure Payments
Viewing Receipts
Store purchase receipts are provided by Apple App Store.
Receipt access:
- Open the purchase confirmation email from Apple App Store
- Or open your Apple ID purchase history
- Contact Apple App Store support for store receipt or refund questions
Updating Payment Methods
Payment methods for mobile subscriptions are managed by your Apple ID.
- Open iPhone Settings > Apple ID > Subscriptions
- Select your NoteWave subscription or payment settings
- Update the payment method on your Apple ID
- Your next renewal will use the updated store payment method
Failed Payments
Understanding Your Billing Cycle
Your billing cycle depends on whether you chose monthly or yearly billing:
Renews monthly through Apple App Store unless canceled before renewal.
Renews yearly through Apple App Store unless canceled before renewal.
You can view your next renewal date in iPhone Settings > Apple ID > Subscriptions.
Tax and Receipts
Taxes, receipts, and store invoices for mobile purchases are handled by Apple App Store.
- The store shows applicable taxes before purchase confirmation
- Receipts are issued by Apple App Store
- Business tax details depend on the store account used for purchase
Refund Policy
Refund requests for mobile subscriptions are handled by Apple App Store.
- Open your Apple ID purchase history
- Select the NoteWave purchase or subscription
- Follow the store's refund request process
- Contact contact@blazesolutions.ai if you need help finding the right subscription record
Introduction
NoteWave uses secure billing services for subscriptions, payments, and invoices. Web subscriptions are managed from Settings > Billing, while purchases made in a native app are managed through the relevant app store.
Accessing the Billing Portal
To view and manage your billing information:
- Log in to your NoteWave account
- Navigate to Settings → Billing
- Click Manage Subscription to open the secure customer portal
- Use the portal to view available invoices, update payment methods, or change your plan
Secure Payments
Viewing and Downloading Invoices
Every time you're charged, you'll receive an invoice via email and in the billing portal:
Email receipts:
- A payment receipt is sent to your NoteWave account email after every charge
- The receipt is issued through the billing channel that processed your purchase
- Check your spam folder if you don't see the email
Downloading invoices:
- Go to Settings → Billing
- Click Manage Subscription, then open Invoices or billing history
- Select the invoice or receipt you need and download the available document
Updating Payment Methods
To update your credit card or payment information:
- Go to Settings → Billing
- Click Manage Subscription and select Payment Method
- Complete any security verification requested by the billing service or your bank
- Enter your new card details and save
- Your next payment will use the new card
Failed Payments
Understanding Your Billing Cycle
Your billing cycle depends on whether you chose monthly or yearly billing:
Charged on the same day each month. For example, if you subscribe on January 15, you'll be billed on the 15th of every month.
Charged once per year on your subscription anniversary date. Save 17% compared to monthly billing.
You can view your next billing date in Settings → Billing. Note: an upgrade to a higher plan starts a new billing period from the day you upgrade.
Tax and VAT Receipts
Tax handling depends on how you are billed:
- Tax treatment and invoice details depend on your billing channel and location
- Review any taxes before confirming checkout and add business tax information where the billing flow supports it
- Download available invoices from Settings > Billing or from the app store used for the purchase
Refund Policy
Refund handling depends on the purchase channel, the applicable terms, and the circumstances of the request:
- For a web purchase, contact contact@blazesolutions.ai with your account email and transaction details
- For an App Store or Google Play purchase, submit the request through the relevant store
- Do not send payment-card details by email
- See the Terms of Service and the billing channel's rules for the conditions that apply
Was this article helpful?
Your feedback helps us improve our documentation.