Introduction
NoteWave offers flexible subscription plans to fit your needs. This guide explains how to upgrade, downgrade, or cancel your subscription, and what to expect with billing changes.
Available Plans
NoteWave offers four subscription tiers:
R0 / $0 per month
- 45 minutes of transcription per month
- Basic AI summaries
- Live recording & file uploads
Price shown in the Apple App Store purchase sheet before you confirm
- 600 minutes per month
- Advanced AI summaries
- Zoom & Teams integration
- Echo AI chat assistant
Price shown in the Apple App Store purchase sheet before you confirm
- 1,500 minutes per user per month
- Team workspace & collaboration
- Centralized billing
- Priority support
Custom pricing
- Custom usage and account arrangements
- Custom integrations where agreed
- Dedicated onboarding and support options
- Service terms agreed for the organisation
Upgrading Your Plan
To upgrade from Free to Pro or Business in the mobile app:
Step-by-step guide:
- Go to Settings > Billing or open an upgrade prompt in NoteWave
- Select Pro or Business
- Choose monthly or yearly billing
- Review the 7-day free trial for eligible new subscribers, the price, and renewal terms shown by Apple App Store
- Confirm the subscription with your Apple ID
- Your upgraded features become available after the store confirms the purchase
Instant Access
Downgrading Your Plan
Plan changes for mobile subscriptions are handled by Apple App Store.
Downgrade process:
- Go to Settings > Billing
- Click Manage Subscription
- Choose the subscription option you want in Apple App Store
- Confirm the change with your Apple ID
Billing Cycle Change
Canceling Your Subscription
To cancel a mobile subscription and return to the Free plan:
- Go to Settings > Billing
- Click Manage Subscription
- Cancel the NoteWave subscription in Apple App Store
- You can also manage it from iPhone Settings > Apple ID > Subscriptions
- Your subscription remains active until the end of the current billing period
- After that, you'll automatically be moved to the Free plan
Your existing transcripts and data will remain accessible on the Free plan.
Billing Changes
Mobile subscription upgrades, downgrades, trials, renewals, and refunds are managed by Apple App Store.
How it works:
- The store confirmation sheet shows the final price and billing period before you subscribe
- Eligible new subscribers can receive a 7-day free trial before paid billing begins
- Any trial eligibility or promotional pricing is shown before confirmation
- Renewals and cancellation timing follow your Apple ID subscription settings
Upgrading Your Plan
To upgrade from Free to Pro or Business:
Step-by-step guide:
- Navigate to the Pricing page from your dashboard or visit notewave.co.za/pricing
- Choose between Monthly or Yearly billing (save 17% with yearly)
- Select your desired plan (Pro or Business)
- Click Start 7-Day Free Trial or Get Started
- A secure web checkout opens for you to review the price, trial terms, and payment details
- Fill in your payment details (card number, expiry, CVV)
- Review your order summary
- Confirm the payment
- You'll be returned to NoteWave with your upgraded plan active
Instant Access
Downgrading Your Plan
To downgrade from Pro to Free or Business to Pro:
Downgrade process:
- Go to Settings → Billing in your dashboard
- Click Manage Subscription to open the secure customer portal
- Select Change Plan and choose the plan you want
- Choose your new plan tier
- Confirm the change
Billing Cycle Change
Canceling Your Subscription
To cancel your paid subscription and return to the Free plan:
- Go to Settings → Billing
- Click Manage Subscription
- Select Cancel Subscription in the secure customer portal
- Confirm cancellation
- Your subscription will remain active until the end of your current billing period
- After that, you'll automatically be moved to the Free plan
Your existing transcripts and data will remain accessible on the Free plan.
Prorated Billing
When upgrading from one paid plan to a higher one mid-cycle, you're credited for the unused time on your current plan and pay only the difference.
How it works:
- You pay the new plan's price minus a credit for the days you did not use on your current plan; the exact amount is shown before you confirm
- Your new billing period starts on the day you upgrade, so your next billing date moves to one month (or one year) from the upgrade
- Downgrades apply at the next billing cycle, so no refund is issued for unused time
Enterprise Plan
For organizations requiring custom solutions, contact our sales team:
- Email contact@blazesolutions.ai
- Provide organization details, team size, and requirements
- Our team will create a custom proposal with pricing
Enterprise arrangements can include dedicated onboarding, custom integrations, and agreed service terms.
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