Introduction
NoteWave offers flexible subscription plans to fit your needs. This guide explains how to upgrade, downgrade, or cancel your subscription, and what to expect with billing changes.
Available Plans
NoteWave offers four subscription tiers:
R0 / $0 per month
- 45 minutes of transcription per month
- Basic AI summaries
- Live recording & file uploads
Price shown in the Apple App Store purchase sheet before you confirm
- 600 minutes per month
- Advanced AI summaries
- Zoom & Teams integration
- Echo AI chat assistant
Price shown in the Apple App Store purchase sheet before you confirm
- 1,500 minutes per user per month
- Team workspace & collaboration
- Centralized billing
- Priority support
Custom pricing
- Unlimited transcription minutes
- Custom integrations
- Dedicated support
- SLA guarantees
Upgrading Your Plan
To upgrade from Free to Pro or Business in the mobile app:
Step-by-step guide:
- Go to Settings > Billing or open an upgrade prompt in NoteWave
- Select Pro or Business
- Choose monthly or yearly billing
- Review the 7-day free trial for eligible new subscribers, the price, and renewal terms shown by Apple App Store
- Confirm the subscription with your Apple ID
- Your upgraded features become available after the store confirms the purchase
Instant Access
Downgrading Your Plan
Plan changes for mobile subscriptions are handled by Apple App Store.
Downgrade process:
- Go to Settings > Billing
- Click Manage Subscription
- Choose the subscription option you want in Apple App Store
- Confirm the change with your Apple ID
Billing Cycle Change
Canceling Your Subscription
To cancel a mobile subscription and return to the Free plan:
- Go to Settings > Billing
- Click Manage Subscription
- Cancel the NoteWave subscription in Apple App Store
- You can also manage it from iPhone Settings > Apple ID > Subscriptions
- Your subscription remains active until the end of the current billing period
- After that, you'll automatically be moved to the Free plan
Your existing transcripts and data will remain accessible on the Free plan.
Billing Changes
Mobile subscription upgrades, downgrades, trials, renewals, and refunds are managed by Apple App Store.
How it works:
- The store confirmation sheet shows the final price and billing period before you subscribe
- Eligible new subscribers can receive a 7-day free trial before paid billing begins
- Any trial eligibility or promotional pricing is shown before confirmation
- Renewals and cancellation timing follow your Apple ID subscription settings
Upgrading Your Plan
To upgrade from Free to Pro or Business:
Step-by-step guide:
- Navigate to the Pricing page from your dashboard or visit notewave.co.za/pricing
- Choose between Monthly or Yearly billing (save 17% with yearly)
- Select your desired plan (Pro or Business)
- Click Start 7-Day Free Trial or Get Started
- A Lemon Squeezy payment window will open
- Fill in your payment details (card number, expiry, CVV)
- Review your order summary
- Click Subscribe to complete
- You'll be redirected back to NoteWave with your upgraded plan active
Instant Access
Downgrading Your Plan
To downgrade from Pro to Free or Business to Pro:
Downgrade process:
- Go to Settings → Billing in your dashboard
- Click Manage Subscription
- You'll be redirected to the Lemon Squeezy customer portal
- Select Change Plan
- Choose your new plan tier
- Confirm the change
Billing Cycle Change
Canceling Your Subscription
To cancel your paid subscription and return to the Free plan:
- Go to Settings → Billing
- Click Manage Subscription
- In the Lemon Squeezy portal, select Cancel Subscription
- Confirm cancellation
- Your subscription will remain active until the end of your current billing period
- After that, you'll automatically be moved to the Free plan
Your existing transcripts and data will remain accessible on the Free plan.
Prorated Billing
When upgrading mid-cycle, you'll be charged a prorated amount based on the remaining days in your billing period.
How it works:
- If you upgrade from Free to Pro on day 15 of the month, you'll pay for the remaining 15-16 days at the Pro rate
- Your next billing date will align with your original subscription start date
- Downgrades apply at the next billing cycle, so no refund is issued for unused time
Enterprise Plan
For organizations requiring custom solutions, contact our sales team:
- Email contact@blazesolutions.ai
- Provide organization details, team size, and requirements
- Our team will create a custom proposal with pricing
Enterprise plans include dedicated onboarding, custom integrations, and guaranteed SLA.
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