How Minutes and Plan Limits Work
See what uses your minutes, when they reset, and what happens at your plan’s limit.
2 min read, updated
On this page
Two limits to know
Each plan has a monthly allowance of minutes, and a limit on how long a single meeting can be.
| Plan | Minutes a month | Longest meeting |
|---|---|---|
| Free | 45 | 45 minutes |
| Pro | 600 | 90 minutes |
| Business | 1,500 per user | 4 hours |
| Enterprise | As agreed | As agreed |
What uses your minutes
Minutes are counted on the length of the audio that’s transcribed. That covers live recordings, uploaded files, and meetings captured by the notetaker. A 30-minute upload uses 30 minutes, even if it transcribes quickly.
Time you spend paused isn’t counted. Reading transcripts, exporting, sharing and asking Echo don’t use minutes.
See how many minutes you have left
Your plan appears at the top of the page. Open Settings > Billing to see the minutes you’ve used and what remains.
When your minutes reset
- Monthly plans: on your renewal date.
- Yearly plans: every month, on the day of the month your plan started. You pay once a year, but your allowance is still monthly.
- Free: once a month.
Unused minutes don’t carry over to the next month.
What happens at a limit
Live recording
NoteWave warns you when 5, 2 and 1 minutes remain, then stops and saves the recording. Everything recorded up to then is transcribed.
Uploaded file
If the file is longer than your limit, the first part is transcribed and the meeting page tells you where it was cut.
Notetaker
It records up to your longest meeting. Near the end of your minutes it can run up to 30 minutes over, so a meeting can wrap up.
If a transcript is shorter than the meeting, the meeting page shows a note explaining why.
If you run out of minutes
You can’t start a new recording or upload until your minutes reset or you move to a higher plan. Scheduled notetakers are cancelled until then. Your existing transcripts, summaries and exports aren’t affected.
To keep going now, compare the plans.