Fix Microsoft Teams Permission Errors

Why your organisation may need to approve NoteWave

Microsoft lets each organisation decide which apps its people can connect. Some permissions NoteWave asks for, such as access to meeting recordings, can only be approved by an admin. If your organisation requires that, you’ll see an approval message instead of connecting.

Until it’s approved, you can still send the notetaker to a Teams call with Paste link on the recording page, if the meeting lets guests in.

Ask your IT admin to approve NoteWave

1. Select Connect Microsoft Teams in Integrations and sign in with your work or school account.
2. When NoteWave shows Approval Required, copy or share the approval link, or select Email IT Admin.
3. Your admin opens the link, signs in as an administrator and approves NoteWave for the organisation.
4. When you see Admin Approval Granted, select Connect Microsoft Teams again to finish.

Approval covers everyone in the organisation, so colleagues won’t need to ask again.

For IT admins: what NoteWave asks for

NoteWave requests these Microsoft Graph permissions on behalf of the signed-in user:

• User.Read: the user’s basic profile, to identify the account.
• Calendars.Read: the user’s calendar, to find upcoming Teams meetings.
• OnlineMeetings.Read: details of the user’s online meetings.
• OnlineMeetingRecording.Read.All: meeting recordings. This one needs admin consent.
• offline_access: keeps the connection working without signing in again.

You can approve NoteWave from the link your colleague sends, or under Enterprise applications in the Microsoft Entra admin center. Contact us if you need more detail for a security review.

Reconnect Microsoft Teams

Reconnect if an admin changed NoteWave’s approval, you changed accounts, or the card asks you to check the connection.

1. Open Integrations.
2. Open the menu on the Microsoft Teams card and select Disconnect, then confirm.
3. Select Connect Microsoft Teams and sign in again.

Some Teams meetings don’t appear

• Shared or delegated calendars: NoteWave reads the calendar of the account you connected. Meetings on someone else’s calendar won’t appear.
• No Teams link: the calendar event must contain the Teams join link.
• Meetings run by another organisation: their guest and lobby rules apply. Ask the organiser to admit the notetaker, or use Paste link.

See fix calendar sync and auto-join for more checks.

Still blocked?

Contact support with your organisation name, whether the account is work, school or personal, the exact Microsoft message, and whether your admin has approved NoteWave.