Fix Zoom Permission Errors
Check Zoom app approval and reconnect your account if access changed.
2 min read, updated
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How connecting Zoom works
When you select Connect Zoom in Integrations, Zoom asks you to sign in and approve NoteWave. Once you approve, you return to NoteWave and the Zoom card shows Connected. NoteWave keeps the connection refreshed on its own.
The notetaker joins as a participant, so it doesn’t need Zoom cloud recording. It works with free and paid Zoom accounts.
If connecting doesn’t finish
You cancelled or declined
Select Connect Zoom again and approve the request on Zoom’s page.
Your Zoom admin restricts apps
Some company Zoom accounts only allow approved apps. Ask your Zoom admin to allow NoteWave, then connect again.
You signed in to the wrong account
Sign out of Zoom in your browser, then connect with the account that schedules your meetings.
You see an error from NoteWave
Try once more. If the same message appears, contact support and include the exact wording.
Reconnect Zoom
Reconnect if you removed NoteWave from your Zoom apps, changed Zoom accounts, or the card asks you to check the connection.
- Open Integrations.
- Open the menu on the Zoom card and select Disconnect, then confirm.
- Select Connect Zoom and approve NoteWave again.
- Check that the card shows Connected.
Your existing transcripts are not affected.
Zoom settings that affect the notetaker
- Waiting room: admit the notetaker when it arrives. You don’t need to turn the waiting room off.
- Only signed-in or company users can join: this can keep the notetaker out. Relax it for the meeting, or record another way.
- Passcode: fine, as long as you paste the full invite link that includes it.
Connected, but the notetaker doesn’t join
A connected account can still miss a meeting if auto-join is off, the meeting has no Zoom link, or it was created minutes before it started. See the notetaker didn’t join, and for a meeting about to start, use Paste link on the recording page.
Still having trouble?
Contact support with the exact error message, a screenshot if you have one, and whether your Zoom account is personal or managed by a company.