Fix Calendar Sync & Auto-Join

How calendar sync works

When you connect Zoom, Microsoft Teams or Google Meet, NoteWave checks that account every 10 minutes. Meetings that start within the next hour and have a join link can be scheduled, and the notetaker joins about a minute before the start time.

Upcoming meetings appear under Scheduled events when you select Manage on the platform in Integrations.

Check the connection

1. Open Integrations.
2. Check that the platform shows Connected. If the card says Check connection, open it and follow the prompt, or disconnect and connect again.
3. Make sure you connected the same account that owns the calendar or schedules the meetings.

If a meeting doesn’t appear

• No join link: the event must contain a Zoom, Teams or Google Meet link. An in-person event or a phone dial-in can’t be joined.
• Too far ahead: meetings are scheduled within the hour before they start. A meeting next week won’t be scheduled yet.
• Different account: meetings on a calendar you didn’t connect aren’t visible to NoteWave.
• Just added or moved: allow up to 10 minutes for the next check.

If it appears but isn’t joined

• Check that Auto-join all meetings is on, or that the meeting is switched on under Scheduled events.
• Check that you have minutes left. When they run out, scheduled notetakers are cancelled.
• For Microsoft Teams work accounts, your organisation may need to approve NoteWave. See Teams permission errors.

Use the meeting link instead

If a meeting is about to start and sync hasn’t picked it up, choose New Recording on the web or Record in the app, select Paste link, and paste the join link. See the notetaker didn’t join if it still doesn’t arrive.

Still not working?

Contact support with the platform you connected, the meeting title and start time, and what the Scheduled events list shows for it.