Data Retention & Deletion
See what deleting a meeting or account means for data you keep in NoteWave.
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How long NoteWave keeps your data
NoteWave keeps data only as long as it’s needed for the service and for legal obligations.
Retention at a glance
| Data | How long it’s kept |
|---|---|
| Account data | While your account is active. Deletion begins when you confirm account deletion |
| Main meeting audio | 7 days on Free, 14 days on Pro, 30 days on Business and Enterprise |
| Speaker voice samples | When used, up to 120 days |
| Transcripts and summaries | Until you delete them or close your account |
| Operational data | As reasonably needed for security, reliability, support and improving the service |
| Legal and financial records | For the period the law and accounting obligations require |
Meeting audio
Main meeting audio is kept for a limited time so playback, recovery and processing work as expected. Uploaded files and live recordings follow the same period for your plan. When it expires, the audio is removed and your transcript and summary stay. See why audio may no longer be available.
Keep your own copy of an important recording, especially if it must be kept as a formal record.
Transcripts
Your transcripts stay until you delete them or close your account. You can delete a transcript at any time, and it’s removed from active storage straight away. Export important records first. Limited operational or backup copies may age out under infrastructure and legal retention rules.
When you delete your account
- Your request is confirmed and your account access ends.
- Your transcripts, meetings and content are removed through the deletion process.
- Personal information is deleted or anonymised, subject to any retention requirements.
- Connected sign-in links are removed.
- Your web subscription is cancelled where supported, and unused time isn’t refunded.
Backups
Managed infrastructure may keep limited recovery copies for service continuity and disaster recovery. Deleted data may remain in restricted recovery systems until those copies age out under the applicable rules. These copies aren’t a customer-facing archive.
Usage data
We use limited operational and aggregated usage data to secure, support and improve the service. That includes feature usage, performance measurements, error logs, and device and browser information. It’s kept only as long as reasonably needed, subject to the Privacy Policy and the law.
Request deletion
You can delete your account in Settings on the General tab. See how to delete your account. You can also email contact@blazesolutions.ai with “Data Deletion Request” in the subject, from the email address on your account so we can verify the request.